Shipping, Returns & Refund.

Shipping Policy

  • Shipping costs within Australia: Standard Shipping $5.00, Express Post $15.00.
  • Free Shipping on $100 & above.
  • Orders are posted out everyday before 11am to expedite orders. Delivery may generally be a 1-3 days turn around for metropolitan suburbs, however depending on location ( Western Australia & some regional areas), shipping may take between 2-7 days from confirmation of payment. 
  • If you require your products urgently, please contact us via email and we will do our very best to get it out to you as soon as possible.
  • If you are not at home to receive the delivery , your parcel may be left at your front door or in your letterbox, if you agree or disagree with this, please advise us on delivery instructions via email regarding the your order.

  • Express Post Network

    The Australia Post Express Post network covers 80% of Australian business addresses, private addresses and Post Office boxes, providing delivery the next business day by 5pm. If your item is for an address outside this network it won’t be next business day delivery - In most cases it will be 2nd business day delivery.

    The below postcodes are valid for next business day delivery when ordered before 11am and express post is selected


    Sydney and suburbs

    1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786

    Albury/Lavington/Wodonga

    2640-2641‡ ; 2708‡ ; 3689-3690

    Armidale/University of New England

    2350-2351

    Bathurst Region

    2787-2810; 2820; 2845-2877

    Casino

    2468; 2470

    Coffs Harbour

    2450

    Dubbo

    2830

    Gosford Region

    2250-2263

    Goulburn 

    2580-2589; 2591-2599 

    Grafton/South Grafton

    2460

    Griffith

    2680

    Kempsey

    2440; 2442

    Lismore

    2480

    Newcastle Region

    2264-2338; 2413-2430

    Port Macquarie

    2444

    Riverina Region

    2590; 2649-2650; 2653; 2665-2672; 2678; 2720-2730

    South Highlands 

    2575-2579 

    Tamworth

    2340; 2348 

    Tweed/Heads/ Murwillumbah

    2484-2490

    Wollongong/South Coast Region

    2500-2554


    Australian Capital Territory (ACT):

    Canberra Region
    Goulburn Region
    Southern Highlands

    0200-0250; 2600-2639; 2900-2920 
    2580-2589; 2591-2599 
    2575-2579

    Victoria (VIC):

    Melbourne and suburbs 

    3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 

    Geelong and suburbs 

    3211-3220 

    Ballarat 

    3350; 3353-3356 

    Bendigo 

    3550; 3552-3556 

    Shepparton/Mooroopna/Kialla 

    3629-3632# 

    Seymour 

    3660-3661 

    Latrobe Valley

    3825; 3840-3844


    Queensland (QLD):

    Brisbane 

    4000-4209 

    Gold Coast 

    2484-2490; 4210-4299; 9726; 9728; 9729 

    Booval/Ipswich Areas 

    4300-4305 

    City of Toowoomba 

    4350; 4352* 

    Strathpine/Caboolture 

    4500-4510; 4520 

    Sunshine Coast Areas 

    4550-4601 

    Maryborough City 

    4650# 

    Hervey Bay City 

    4655# 

    Bundaberg City

    4670#

     

    South Australia (SA):

    Adelaide

    5000-5199; 5800-5999

     Tasmania (TAS):

    Hobart area

    7000-7019; 7050-7053; 7055; 7172#; 7892 

    Launceston 

    7248-7325 


    Western Australia (WA):

    Perth CBD 

    6000-6005; 6800-6899

     

    # Service guaranteed to Township only.
    † Service guaranteed to Mail Centre Post Office Boxes only.
    ‡ Next business day delivery to roadside addresses or offshore islands is not guaranteed.
    * Next business day delivery to remote areas and roadside delivery addresses is not guaranteed. For complete network details, please ask post office staff

Returns & Refund Policy

  • OM Offers a 14 day satisfaction guarantee on all products bought online. If you are not happy with any aspects of your purchase, simply return it within 14 days of receipt to receive a full refund less shipping.
  • OM offers a guarantee against defects created at the time of manufacture. Products will be exchanged if they are found to have manufacturing fault or defects.
  • Any claims against our guarantee in transit must be brought to our attention within 7 days of receipt of purchase and must be submitted to info@opalmerino.com with photographic evidence. We will then provide a replacement.
  • OM handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We cannot accept responsibility for variation of shades of colour as each screen from a computer, laptop, tablet to a smart phone vary in shades of colour. 
  • OM is not liable for any loss of an item being posted or returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unworn goods with tags upon it will be refunded in full minus original shipping costs.
  • Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of Opal Merino - OM.
  • OM is not liable for any loss of good in transit to the customer once sent via its chosen logistics company, Australia Post.